LICENSING AND GENERAL QUESTIONS
Do I need to buy a license for each DaDaBIK application I produce?
No, you buy ONE license and you can produce 5, 10 or 30 ACTIVE applications (depending on the DaDaBIK edition you purchased: Pro, Enterprise or Platinum). You can build as many TEST applications as you want.
I will use DaDaBIK in two different site domains, do I need to buy a license for each domain?
If you use DaDaBIK in two different domains, you probably have produced (at least) two DaDaBIK applications; but again, only the number of applications counts, you don't need an additional license for each domain you want to use DaDaBIK with.
Do I have to pay again when a new upgrade comes out?
No, you have a free upgrade period: 6, 12 or 36 months depending on the edition you purchased (Pro, Enterprise, Platinum).
I need an invoice, how can I request it?
You will automatically receive a regular invoice by email after the purchase, you don't need to request it.
During the purchase process I can specify my company's information but I don't find a way to add my VAT ID.
You can add your VAT ID in the last step of the payment process, by clicking on "Update VAT ID" (or similar link, depending on your language):
What if there is a major upgrade, like from DaDaBIK 8.x to DaDaBIK 9.x?
Still, if you are in your free upgrade period, you'll get it for free, even if the price increases (as it can happen after a major upgrade).
Ok, I am in my free upgrade period, how can I get my free upgrade?
Just follow the instructions in the upgrade page
Do you have a trial verion?
No, we don't. You can test almost all the features through the on-line demo. The few features which are disabled in the on-line demo just work as expected. If you are interested in looking at the general configuration file and at the CSS files (which you can't see through the demo) or you have ANY other question just contact us and ask! You will receive an answer within a few business hours.
Do you provide a customization service? DaDaBIK would be perfect for me but it lacks feature X and I am not a software developer.
Sure, we have implemented custom features for customers many times, both for private customers and companies. Check the services page for details.
Does DaDaBIK work on Windows/Mac/Unix/Linux/...?
Yes, DaDaBIK works with any Operating System which supports PHP, the requirements (you can find them in the documentation) are very low but if you still have doubts about your system contact us and ask!
I get  Error Message
I get "Error during query execution"
Please open the file include/config.php, look for the variable named $debug_mode. Set it to 1, so that you'll be able to see what the error is. If you still cannot figure it out request for support.
I can't see the edit/delete record icons in the results view
You did not set a primary key in the table, so you are able to see the records but DaDaBIK cannot edit/delete them.
I get "your database is empty" error, why?
You first have to set up a database and then you can install DaDaBIK.
Page not showing after Insert/Update.
Open include/config.php and make sure the variable $site_url is correct (normally you can leave it empty).
I can't login into DaDaBIK
Before asking for support double check that the parameters $site_url and $site_path in include/config.php are correct. 99% of the time login problems are due to mistakes in those parameters. Normally, you can leave those parameters empty.
If for some reason PHP sessions are not working correctly the login will also be affected; after having checked $site_url and $site_path run the script http://www.yoursite.com/dadabik_folder/check_sessions.php and reload several times the page: you should see a counter that increments by 1 every time you reload the page, otherwise sessions are not working.
Finally, if in your database you have a lot of tables and/or a lot of table fields, you might experience a memory shortage problem: for example if your memory limit is 128M (you can see your memory limit via phpinfo()) , you can try to increase it to 256M or 512M adding this line:
as the first line in the /include/common_start.php file.
I get a message: "attach 02 detected"
There could be several reasons; first of all try to logout and login again: it can happen that DaDaBIK stores in your sessions an "order by" clause using a field that has been dropped or renamed.