Menu & Button Icons Missing

P

peterjameswass

Member
You are using DaDaBIK version 8.0-Lerici enterprise, installed on 10/05/2017 (installation code: ), the latest version of DaDaBIK is 8.1-Lerici released on 05/09/2017

You are not running the last release of DaDaBIK, the release you are running might have bugs and security holes, see the official change log for further information. You can upgrade DaDaBIK here.

PHP Version: 5.5.38

mysql version: 5.5.50

Web server: Microsoft-IIS/8.5

Client: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.30 Safari/537.36

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Hi Eugenio,

I've noticed that the menu and button icons are missing. Here's a screenshot -

DaDaBIK_missing_icons.png


What do I need to do to get them to display?

Best regards,

Peter
 
eugenio

eugenio

Administrator
Staff member
Hello,
all those icons are actually fonts, are you sure you didn't change the style_screen.css file? Is this a fresh DaDaBIK 8.1 installation?

Best,
 
eugenio

eugenio

Administrator
Staff member
Yes, sorry 8.0; it is very strange, it seems like the browser can't properly load the icons. Can you try if you get the same result with another browser? Has the application a publicly accessible URL?
 
eugenio

eugenio

Administrator
Staff member
Can you create a temporary user to login? If can also send the credential to support@dadabik.org
 
eugenio

eugenio

Administrator
Staff member
Hello,
I've seen it with Chrome but I can see the icons correctly. It seems for some reason that your browser can't load them. We use font awesome, which is pretty standard, e.g. http://fontawesome.io/icon/plus/
Can you try to check if you correctly see our online demo https://dadabik.com/index.php?function=show_company_demo ?
 
eugenio

eugenio

Administrator
Staff member
Ok, so there is something in your installation or in the hosting settings that prevent icons to be displayed.
For example I noticed that I can't look at the HTML source code, I guess there is some javascript component you or your hosting is using?
I would try the following: install DaDaBIK locally (I am pretty sure it will work) and then upload on your server and see if it stops working.

Best,
 
eugenio

eugenio

Administrator
Staff member
I see that you are running DaDaBIK in a iframe, the real application is here:
http://campaignmanagement.salesdrive.co.uk/salesdrivemgt/index.php

if you browse the application from this URL, does it work?
I can't give you any further advise: if the problem is only with Chrome and when the application is online on that server, I guess there are some security filters/issues that prevent chrome to load the icons. I would ask to your hosting provider.

Best,
 
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